By visiting and or ordering from www.crazymonkey.ie you agree to be bound by our terms and conditions and all policies within our website. At Crazy Monkey we reserve the right to update or modify these terms and conditions at any time and without notice and are effective immediately upon posting on this site. We ask you to review these terms and conditions whenever possible for your own benefit in using our website.
Crazy Monkey Ltd is a company registered in the Republic of Ireland. These terms and conditions are provided by Crazy Monkey Ltd (referred to as ‘us’, or, ‘we’ or ‘Crazy Monkey Ltd’) for the information of visitors (referred to as ‘you’ or ‘your’) to our website. This website is only for use by persons who have attained the age of 18 years and over.
The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Please note that different terms (including prices, delivery charges and delivery times) may apply to purchases made in our store. Very occasionally, the price displayed in our store may differ from the price quoted on this website; this may be due to a store sale of ex-display stock or similar other price fluctuation.
We may change these terms and conditions at any time without prior notice to you. Any changes will take effect on the date they are posted on this website. You will be asked to read and accept the terms and conditions each time you place an order to ensure that you are familiar with the current terms and conditions prevailing at the time you place your order.
These terms and conditions do not affect your statutory rights.
Our ordering system is straightforward the chosen item/items from the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.
Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order, we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.
Under the Distance Selling legislation, you have an option to cancel your order within 7 days (Cooling-off period) which commences from the date of delivery. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs.
Please see our returns policy for more information.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter and specifications advertised on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer’s brochures or their websites.
The intention of Crazy Monkey Ltd is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. We reserve the right to withdraw any item from sale, at any point prior to dispatch for whatever reason.
Acceptance of Order
Any email or other acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract take place when the goods you have ordered have been dispatched to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. We reserve the right not to supply goods and to cancel your order in the event of a pricing error or omission.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).
Our full returns policy can be found here.
Time Limitation for Notification of Claims
If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery. We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
Refunds are generally are not accepted after 30 days.
However, if you are eligible for a refund it can take 3-5 days depending on which bank account you are with.
About Children (Under 18)
For their protection, we ask that children and young people do not place an order or submit personal information to us. We are happy to receive orders on their behalf by their parents or guardian.
Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers’ experience on our web site and without them, the shopping cart system is unable to record your product purchasing.
At Crazy Monkey Ltd, we are committed to protecting your privacy in accordance with the Data Protection Act. We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies but in order for us to provide you with the best possible service we require your name, billing address, delivery address (if different from billing address) email address, contact phone number and payment details. This personal information is used to administer your Crazy Monkey website account from point of order through to shipping of your products. From time to time we may notify our customers regarding new products, promotions and newsletters. We will not continue to send you information by email, once you have asked us not to.
Online Payment Security
We have teamed up with Stripe Payments to process credit card transaction for our website. Stripe Payments employ a system called Transport Layer Security encryption technology to encrypt your credit card information while travelling the Internet. Crazy Monkey Ltd would like to make it clear we do not process or store your credit card deals in any way on our website. This is exclusively handled by Stripe Payments.
Stripe Payments are certified and approved by several leading financial institutions and their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.
Stripe forces HTTPS for all services using TLS (SSL), including our public website and the Dashboard.
- Stripe.js is served only over TLS
- Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS certificates on each connection
We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support. We use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.
Encryption of sensitive data and communication
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
Stripe has two PGP keys to encrypt your communications with Stripe, or verify signed messages you receive from Stripe. Which key you make use of is dependent on the information needing to be transmitted:
- To securely contact Stripe, use our general PGP key
- To send sensitive data, such as credit card information as part of a data import, use our data migration PGP key
In conjunction with Stripe Payments, we accept all major credits cards.
Pricing & Vat Rate
All our advertised prices are in Euro and include VAT at the appropriate rate.
Product Information & Trade Marks
We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.